Terms & Conditions

Customer Service

Among online gaming markets with severe competition, FIREWIN is always the only choice of many players. Besides brand-new and interesting entertainment products, we also bring the most professional, the most dedicated, the most convenient and the quickest services for our players.

24/7 customer service teams are trained strictly with professionalism, friendliness and devotion to bring our customers comfort like home entertainment.

Multi-channel interaction: our customer service always gets ready to support players in time via a variety of communications. Our attractive promotion always brings our players surprise and unexpectedness.

Account And Security

All bank transactions and online payment of our players which are processed by International Financial Organizations are always safe and secure. (Data Encryption Standard SSL 128 bit)

Each player is provided with only one (1) ID and password which are encoded by the most advanced encryption method, to be sure, all players’ funds are safe and secure.

Our company ensures to bring the players the most honest and the safest services by our 24/7 customer services’ support.

Players are always safe to sign in and play in our system. We are committed not to disclose players’ information to third-parties (including government).


1. All deposit and withdrawal processing time are subject to online banking availability.

2. All members are allowed unlimited deposit transactions.

3. Please be inform that large withdrawal amount might take longer processing time.

4. All deposits had to be claimed within 24 hours whereas unclaimed deposit amount after 24 hours will be forfeited without prior notice.

5. Withdrawal funds are to be transfer to Bank Account Holder’s Name same with Registered name in FIREWIN only. Different names may subject to delay, funds being forfeited or funds being frozen by FIREWIN.

6. We support other Local Banks as well so if you have any special request , you may speak to our Customer Service.

7. Maximum withdrawal amount from 6pm - 9am has to be confirm with Live Chat representative. Nighttime maximum withdrawal amount is limited.

**Friendly reminder : Please Confirm The Bank Account or Paynow Number From Us Before You Deposit To Prevent Any Unnecessary Losses